Support Incident Tracker 3.21 - A Web-based application for tracking technical support.

[s***@freshmeat.net]

Support Incident Tracker 3.21
by Ivan Lucas (http://freshmeat.net/~ericthefish/)
Wed, Dec 14th 2005 10:30

About:
Support Incident Tracker (or SiT!) is a Web-based application for tracking
technical support calls or emails. It can manage contacts, sites,
technical support contracts, and support incidents in one place. You can
send and receive email directly from SiT!, attaching files and recording
every communication in the incident log. SiT! is aware of Service Level
Agreements, and incidents are flagged if they stray outside of them.

Changes:
This release features a new setup script that makes installing SiT on a new
system much easier and which will simplify future upgrades. This release
also includes many bugfixes, tweaks, and improvements to usability.

Release focus: Initial freshmeat announcement
License: GNU General Public License (GPL)
Project URL: http://freshmeat.net/projects/sitracker/

Homepage: http://freshmeat.net/redir/sitracker/61891/url_homepage/sit
Tar/GZ: http://freshmeat.net/redir/sitracker/61891/url_tgz/sit-3.21-final.tar.gz
Changelog: http://freshmeat.net/redir/sitracker/61891/url_changelog/svnbrowse.php
Bug tracker: http://freshmeat.net/redir/sitracker/61891/url_bugtracker/tracker


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[s***@freshmeat.net]

Support Incident Tracker 3.22
by Ivan Lucas (http://freshmeat.net/~ericthefish/)
Fri, Jan 27th 2006 11:09

About:
Support Incident Tracker (or SiT!) is a Web-based application for tracking
technical support calls or emails. It can manage contacts, sites,
technical support contracts, and support incidents in one place. You can
send and receive email directly from SiT!, attaching files and recording
every communication in the incident log. SiT! is aware of Service Level
Agreements, and incidents are flagged if they stray outside of them.

Changes:
This release fixes many small bugs and introduces a few minor enhancements,
especially to online Help, Reassigning of Incidents and Knowledge Base
articles.

Release focus: Minor bugfixes
License: GNU General Public License (GPL)
Project URL: http://freshmeat.net/projects/sitracker/

Homepage: http://freshmeat.net/redir/sitracker/61891/url_homepage/sit
Tar/GZ: http://freshmeat.net/redir/sitracker/61891/url_tgz/sit-3.22-final.tar.gz
Changelog: http://freshmeat.net/redir/sitracker/61891/url_changelog/svnbrowse.php
Bug tracker: http://freshmeat.net/redir/sitracker/61891/url_bugtracker/tracker


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[s***@freshmeat.net]

Support Incident Tracker 3.23
by Ivan Lucas (http://freshmeat.net/~ericthefish/)
Mon, Apr 10th 2006 11:53

About:
Support Incident Tracker (or SiT!) is a Web-based application for tracking
technical support calls or emails. It can manage contacts, sites,
technical support contracts, and support incidents in one place. You can
send and receive email directly from SiT!, attaching files and recording
every communication in the incident log. SiT! is aware of Service Level
Agreements, and incidents are flagged if they stray outside of them.

Changes:
This is a recommended upgrade for all users, since it contains a number of
security enhancements and a fair number of bugfixes. The main new features
for this release are user roles, the removal of the requirement for
'register_globals' to be on, an improved site-incidents page with charts,
and the ability to relate incidents.

Release focus: Major security fixes
License: GNU General Public License (GPL)
Project URL: http://freshmeat.net/projects/sitracker/

Homepage: http://freshmeat.net/redir/sitracker/61891/url_homepage/sit
Tar/GZ: http://freshmeat.net/redir/sitracker/61891/url_tgz/sit-3.23-final.tar.gz
Changelog: http://freshmeat.net/redir/sitracker/61891/url_changelog/Changelog
Bug tracker: http://freshmeat.net/redir/sitracker/61891/url_bugtracker/tracker

[s***@freshmeat.net]

Support Incident Tracker 3.24
by Ivan Lucas (http://freshmeat.net/~ericthefish/)
Mon, Nov 6th 2006 10:40

About:
Support Incident Tracker (or SiT!) is a Web-based application for tracking
technical support calls or emails. It can manage contacts, sites,
technical support contracts, and support incidents in one place. You can
send and receive email directly from SiT!, attaching files and recording
every communication in the incident log. SiT! is aware of Service Level
Agreements, and incidents are flagged if they stray outside of them.

Changes:
This release adds several new features, including Tasks (manage your todo
lists), BBcode, a fully functional holiday calendar, optional email
notifications, a basic inbound email handler, and the ability to disable
user accounts.

Release focus: Major feature enhancements
License: GNU General Public License (GPL)
Project URL: http://freshmeat.net/projects/sitracker/

Homepage: http://freshmeat.net/redir/sitracker/61891/url_homepage/sit
Tar/GZ: http://freshmeat.net/redir/sitracker/61891/url_tgz/sit-3.24.tar.gz
Changelog: http://freshmeat.net/redir/sitracker/61891/url_changelog/Changelog
Bug tracker: http://freshmeat.net/redir/sitracker/61891/url_bugtracker/tracker


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[s***@freshmeat.net]

Support Incident Tracker 3.30
by Ivan Lucas (http://freshmeat.net/~ericthefish/)
Mon, Oct 15th 2007 07:07

About:
Support Incident Tracker (or SiT!) is a Web-based application for tracking
technical support calls or emails. It can manage contacts, sites,
technical support contracts, and support incidents in one place. You can
send and receive email directly from SiT!, attaching files and recording
every communication in the incident log. SiT! is aware of Service Level
Agreements, and incidents are flagged if they stray outside of them.

Changes:
This release adds many new features and includes important security fixes.
Among the new features are a new iconset, an improved holding queue,
better searching, tags, new dashboard components (e.g. RSS feed reader),
and better statistics.

Release focus: Major feature enhancements
License: GNU General Public License (GPL)
Project URL: http://freshmeat.net/projects/sitracker/

Homepage: http://freshmeat.net/redir/sitracker/61891/url_homepage/sitracker.sourceforge.net
Tar/GZ: http://freshmeat.net/redir/sitracker/61891/url_tgz/sit-3.30.tar.gz
Changelog: http://freshmeat.net/redir/sitracker/61891/url_changelog/Changelog
Bug tracker: http://freshmeat.net/redir/sitracker/61891/url_bugtracker/tracker


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[s***@freshmeat.net]

Support Incident Tracker 3.31
by Ivan Lucas (http://freshmeat.net/~ericthefish/)
Wed, Dec 19th 2007 10:33

About:
Support Incident Tracker (or SiT!) is a Web-based application for tracking
technical support calls or emails. It can manage contacts, sites,
technical support contracts, and support incidents in one place. You can
send and receive email directly from SiT!, attaching files and recording
every communication in the incident log. SiT! is aware of Service Level
Agreements, and incidents are flagged if they stray outside of them.

Changes:
This release adds language support for Chinese (Simplified), Lithuanian,
French, German, and Welsh. New features include an improved customer
portal, improved contracts, display of users' online status, and timed
activities for incidents.

Release focus: Major feature enhancements
License: GNU General Public License (GPL)
Project URL: http://freshmeat.net/projects/sitracker/

Homepage: http://freshmeat.net/redir/sitracker/61891/url_homepage/sitracker.sourceforge.net
Tar/GZ: http://freshmeat.net/redir/sitracker/61891/url_tgz/sit-3.31.tar.gz
Changelog: http://freshmeat.net/redir/sitracker/61891/url_changelog/Changelog
Bug tracker: http://freshmeat.net/redir/sitracker/61891/url_bugtracker/tracker
Mailing list archive: http://freshmeat.net/redir/sitracker/61891/url_list/forum.php
Demo site: http://freshmeat.net/redir/sitracker/61891/url_demo/Demo


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[s***@freshmeat.net]

Support Incident Tracker 3.32
by Ivan Lucas (http://freshmeat.net/~ericthefish/)
Wed, Mar 26th 2008 09:44

About:
Support Incident Tracker (or SiT!) is a Web-based application for tracking
technical support calls or emails. It can manage contacts, sites,
technical support contracts, and support incidents in one place. You can
send and receive email directly from SiT!, attaching files and recording
every communication in the incident log. SiT! is aware of Service Level
Agreements, and incidents are flagged if they stray outside of them.

Changes:
This release adds Spanish (Colombian), Japanese, and Italian languages and
has updated internationalisation and localisation. New features include
user configurable timezones, drafts, and the ability to hide old
incidents.

Release focus: Minor feature enhancements
License: GNU General Public License (GPL)
Project URL: http://freshmeat.net/projects/sitracker/

Homepage: http://freshmeat.net/redir/sitracker/61891/url_homepage/sitracker.sourceforge.net
Tar/GZ: http://freshmeat.net/redir/sitracker/61891/url_tgz/sit_3.32.tar.gz
Changelog: http://freshmeat.net/redir/sitracker/61891/url_changelog/Changelog
Debian package: http://freshmeat.net/redir/sitracker/61891/url_deb/sit-3.32.deb
Bug tracker: http://freshmeat.net/redir/sitracker/61891/url_bugtracker/tracker
Mailing list archive: http://freshmeat.net/redir/sitracker/61891/url_list/forum.php
Demo site: http://freshmeat.net/redir/sitracker/61891/url_demo/Demo


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[s***@freshmeat.net]

Support Incident Tracker 3.33
by Ivan Lucas (http://freshmeat.net/~ericthefish/)
Mon, Mar 31st 2008 06:45

About:
Support Incident Tracker (or SiT!) is a Web-based application for tracking
technical support calls or emails. It can manage contacts, sites,
technical support contracts, and support incidents in one place. You can
send and receive email directly from SiT!, attaching files and recording
every communication in the incident log. SiT! is aware of Service Level
Agreements, and incidents are flagged if they stray outside of them.

Changes:
This minor bugfix release corrects some issues found with the previous
release, adds a Chinese Traditional translation, and includes updates to
the Chinese Simplified translation.

Release focus: Minor bugfixes
License: GNU General Public License (GPL)
Project URL: http://freshmeat.net/projects/sitracker/

Homepage: http://freshmeat.net/redir/sitracker/61891/url_homepage/sitracker.sourceforge.net
Tar/GZ: http://freshmeat.net/redir/sitracker/61891/url_tgz/sit_3.33.tar.gz
Changelog: http://freshmeat.net/redir/sitracker/61891/url_changelog/Changelog
Bug tracker: http://freshmeat.net/redir/sitracker/61891/url_bugtracker/tracker
Mailing list archive: http://freshmeat.net/redir/sitracker/61891/url_list/forum.php
Demo site: http://freshmeat.net/redir/sitracker/61891/url_demo/Demo


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[s***@freshmeat.net]

Support Incident Tracker 3.35
by Ivan Lucas (http://freshmeat.net/~ericthefish/)
Sat, Jul 5th 2008 20:24

About:
Support Incident Tracker (or SiT!) is a Web-based application for tracking
technical support calls or emails. It can manage contacts, sites, technical
support contracts, and support incidents in one place. You can send and
receive email directly from SiT!, attaching files and recording every
communication in the incident log. SiT! is aware of Service Level
Agreements, and incidents are flagged if they stray outside of them.

Changes:
This release builds upon the stable 3.33 platform and adds many new
features and improvements to existing features. Among many new features are
better searching, triggers, an improved portal, refreshing dashlets, and
better language support.

Release focus: Major feature enhancements
License: GNU General Public License (GPL)
Project URL: http://freshmeat.net/projects/sitracker/

Homepage: http://freshmeat.net/redir/sitracker/61891/url_homepage/sitracker.sourceforge.net
Tar/GZ: http://freshmeat.net/redir/sitracker/61891/url_tgz/sit_3.35.tar.gz
Changelog: http://freshmeat.net/redir/sitracker/61891/url_changelog/ReleaseNotes
Debian package: http://freshmeat.net/redir/sitracker/61891/url_deb/sit-3.35.deb
Bug tracker: http://freshmeat.net/redir/sitracker/61891/url_bugtracker/tracker
Mailing list archive: http://freshmeat.net/redir/sitracker/61891/url_list/forum.php
Demo site: http://freshmeat.net/redir/sitracker/61891/url_demo/Demo


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Support Incident Tracker 3.36
by Ivan Lucas (http://freshmeat.net/~ericthefish/)
Mon, Jul 21st 2008 14:31

About:
Support Incident Tracker (or SiT!) is a Web-based application for tracking
technical support calls or emails. It can manage contacts, sites, technical
support contracts, and support incidents in one place. You can send and
receive email directly from SiT!, attaching files and recording every
communication in the incident log. SiT! is aware of Service Level
Agreements, and incidents are flagged if they stray outside of them.

Changes:
This releases fixes several issues that were discovered in the previous
release, including a bug that preventing logging an incident if you only
had one contract, a problem with the view users page, and several SQL
errors.

Release focus: Minor bugfixes
License: GNU General Public License (GPL)
Project URL: http://freshmeat.net/projects/sitracker/

Homepage: http://freshmeat.net/redir/sitracker/61891/url_homepage/sitracker.sourceforge.net
Tar/GZ: http://freshmeat.net/redir/sitracker/61891/url_tgz/sit_3.36.tar.gz
Changelog: http://freshmeat.net/redir/sitracker/61891/url_changelog/ReleaseNotes
Debian package: http://freshmeat.net/redir/sitracker/61891/url_deb/sit-3.36.deb
Bug tracker: http://freshmeat.net/redir/sitracker/61891/url_bugtracker/Bugs
Mailing list archive: http://freshmeat.net/redir/sitracker/61891/url_list/forum.php
Demo site: http://freshmeat.net/redir/sitracker/61891/url_demo/Demo


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easier with Perforce. Perforce offers visual client interfaces for
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download at

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